your nearest and dearest, favourite computer Luddite goes on-line, there are suddenly a lot of random questions.
HP support assistant says...? Then it's a case of describing what to do next. I'll give him his due. For someone that once vowed 'never to use those damned things' he's coming on well.
What's brought about the change of mind?
Quite simply, a catalogue that used to arrive with a resounding thump on the doormat has gone on-line only. Added to that situation his shopping list for that catalogue and an invitation to subscribe to email for a £5 voucher off an order...
Mr Luddite is now ensconced with laptop and browsing the on-line catalogue.
As the saying goes - better late than never.