frustrating and a tad annoying...
Take if you would one Yamaha Clavinova a few years old and offer free of charge to a charity...Arrange date and time for pick-up except only one elderly guy turns up as down the line the info has become scrambled! He was convinced it was a keyboard that he was collecting Not a full-size piano. Oops.
Next a phone-call to say charity coordinator would phone, but no call came. So I did the phoning, only to find her intention was to do nothing until tomorrow at the earliest. Why? Because with the cut-backs the manager was off today (hours cut down). Coordinator would need to ask permission to collect piano because not a keyboard.
So, the hall is blocked up by the piano awaiting collection, but if as I suspect the charity now say 'no' it'll have to go back into the front room.