Since March 2020 everyone has been singing the praises of a certain national institution. To be fair some survived and others died; some are still suffering.
However, when you dig down to the minutiae as in personal experience, things are not so rosy.
Surely, it is not beyond the wit and wisdom on organisations in this day and age to Remember the Human. Setting an appointment time for an individual in her 80s, only to repeatedly on arrival tell her that there's a 2-hour waiting time is injurious to her welfare and well-being.
Sight-impaired, diabetic, cancer patient; has enough to cope with. Why not communicate properly and enable her to remain at home until much nearer the time.
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